Refund policy

Returns Made Easy 👍

We want you to be happy with every purchase you make with us. Every item purchased from the Toad&Co – Golden, Colorado store or website is covered by our 30-day return policy from the date of purchase.

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Important Return Policy Notice

We ONLY accept returns for products purchased directly from the Toad&Co store located in Golden, Colorado or our official website.

If you purchased a Toad&Co product from another retailer or website, you must return it to the original place of purchase, as we are unable to locate those orders in our system.

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Getting Started

Return instructions are typically included with your order. If you did not receive them—no problem.

Please note:

• We do not provide return shipping labels

• Customers are responsible for return shipping

• You may use any carrier (UPS, FedEx, or USPS)

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Return Requirements

To be eligible for a return, items must:

• Be new, unused, and in resalable condition

• Include all original tags, packaging, and accessories

• Be free of damage, dirt, odors, or signs of wear

Items that do not meet these requirements may be refused and returned to sender.

💡 Including original packaging helps speed up processing.

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How to Return Your Items

1. Complete the return form included with your order

   • If unavailable, include:

     • Your name

     • Order number

     • Reason for return

2. Securely package your item(s)

3. Ship using your preferred carrier (UPS, FedEx, or USPS)

📦 We recommend using a prepaid, insured, and trackable shipping method, as you are responsible for the item until it is received.

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Return Address

Toad&Co
Attn: Returns & Exchanges
1213 Washington Ave.
Golden, CO 80401

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In-Store Returns

You may also return eligible items in person at our Golden, Colorado store with your receipt or proof of purchase.

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Exchanges

You may return items for an exchange within 30 days.

For the fastest service, we recommend placing a new order for the desired item and returning the original item for a refund.

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Shipping & Processing Times

• Returns typically take 5–7 business days to arrive

• Refunds are processed within 5 business days after inspection

• Your bank may take additional time to post the refund

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Shipping Costs

• Original shipping charges are non-refundable

• Return shipping is the customer’s responsibility

• We only cover shipping costs if:

  • The wrong item was sent, or

  • The item was damaged during shipping

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Free Gift Policy

If your order included a free gift, the gift must be returned with your order.

If the free gift is not returned, we reserve the right to deduct the retail value from your refund.

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Damages, Defects, or Incorrect Items

Please inspect your order upon receipt.

By completing a purchase with Toad&Co – Golden, Colorado, you agree to this Return & Refund Policy.